Faqs

Your order will be shipped within 24 to 72 hours of placement. Once shipped, you'll receive a tracking link via email and SMS. For personalised jewellery orders, it takes up to 14 days for shipping. Made-to-order items will require up to 25 days for production and shipment.

We understand that buying online can be tricky, and we want you to love your purchase! That’s why we offer a hassle-free 30-day return policy for all unused and unworn items—no questions asked. However, please note that made-to-order gold jewellery, personalised jewellery, rakhi, perfumes, candles, coins, and God idols are not eligible for returns. Items must be returned in their original packaging and remain unused. Besides, any FREE gift needs to be returned as well if your order value goes below ₹2199. Refunds will be processed after a thorough check of the returned items as per GIVA’s policy.

It may take up to 48 hours for us to process your order after confirmation. Once your order is shipped, most deliveries are completed within 4 to 6 business days, depending on your location. You will receive SMS, email, and WhatsApp notifications once the order is shipped.

In case you want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for upto 30 days from the time of delivery of the order. Please note that in case of exchange, if you choose to select the product of a higher value, the difference amount will be collected from you.

We're very sorry but we do not accept returns after 30 days. However, in such an instance we've got you covered through our Warranty Policy. In case of any issues with the product like fading etc., you can claim warranty (feature available on GIVA App) and we will help you by replacing your product with a brand-new one. Please note: Warranty is only applicable on jewellery products.

We offer hassle-free returns within 30 days of delivery.

In case you have placed return request for two of your orders, there's a possibility that the return might be picked by the same executive. However, we would request you to verify the same with the executive and handover only the required product to him. Please note that each order needs to be returned with its original packaging.